The past year was one of ongoing change, redirection and flexibility. Insurers faced many challenges and had to evolve their ways of operating, communicating and servicing customers. As we enter 2021, priorities are continuing to shift and companies are adjusting their talent strategies to be most impactful.
There’s no doubt all individuals have been affected by the past year’s events in a variety of ways. Especially as many employees begin to experience “pandemic fatigue” and some regions are again tightening restrictions, it’s important to ensure current practices are still working. Now is the time for insurers to rethink all areas of business, including how they engage and energize their employees.
Insurers are adjusting many aspects of business in order to accommodate a primarily virtual world. As the business environment evolves, the skills and competencies necessary for successful managers are also shifting. Organizations must rethink their approach to leader development and build plans that will hold up in the age of COVID-19 and beyond.
As business continues remotely for the foreseeable future, insurers can no longer delay filling critical positions. However, onboarding employees from afar may seem like a daunting task. If you have a new employee joining your team while operating in a virtual environment, it’s paramount to have a well-thought-out remote onboarding plan in place. By being intentional about your onboarding and orientation process, you’ll be able to successfully welcome new employees to your organization and set them up to thrive.
As organizations settle into operating within a virtual work environment, standard activities are transforming, including hiring techniques. Entire interview processes are now taking place behind screens and insurers must creatively adapt their approaches to talent acquisition in order to remain competitive. There’s a brand-new rule book in play, with companies often learning as they go and evolving their strategies accordingly. With the current and transitioning state of work persisting indefinitely, organizations can no longer wait for their physical offices to reopen before making a hire.