As we approach the end of 2020, most insurers are preparing for annual reviews and beginning to set goals for 2021. The past year brought about many changes, and it’s likely your team’s projects and priorities evolved along with the shift in work dynamics. Day-to-day responsibilities were redefined, individuals had to lean into remote work, and many were dealing with unforeseen personal circumstances. Effectively evaluating employees’ performance and setting goals for the new year in such a tumultuous and unpredictable environment can be a challenge.