As we approach the end of 2020, most insurers are preparing for annual reviews and beginning to set goals for 2021. The past year brought about many changes, and it’s likely your team’s projects and priorities evolved along with the shift in work dynamics. Day-to-day responsibilities were redefined, individuals had to lean into remote work, and many were dealing with unforeseen personal circumstances. Effectively evaluating employees’ performance and setting goals for the new year in such a tumultuous and unpredictable environment can be a challenge.
As we near the end of February, it’s an ideal time to reflect on your department’s 2020 goals and expectations. Has your team made any progress toward achieving those goals? Are you on track to hit milestones? It is easy for employees to get distracted by smaller, but perhaps more pressing, tasks throughout the workweek. If your longer-term goals have been moved to the back burner, you’re not sure how to measure your team’s progress, or you’re not aligned with enterprise-wide initiatives, it’s time to reevaluate the goals you set at the beginning of the year. By taking a fresh look, you can redefine those goals to make them strategic, SMART and positioned to make a larger overall business impact.