As we approach the end of 2020, most insurers are preparing for annual reviews and beginning to set goals for 2021. The past year brought about many changes, and it’s likely your team’s projects and priorities evolved along with the shift in work dynamics. Day-to-day responsibilities were redefined, individuals had to lean into remote work, and many were dealing with unforeseen personal circumstances. Effectively evaluating employees’ performance and setting goals for the new year in such a tumultuous and unpredictable environment can be a challenge.

Mentoring relationships are integral to comprehensive employee development programs. The abrupt shift to the virtual environment has caused many organizations to put professional development aside in light of more pressing business concerns. However, now that many organizations are successfully moving forward in this new environment, employee development is more important than ever.

Insurers are adjusting many aspects of business in order to accommodate a primarily virtual world. As the business environment evolves, the skills and competencies necessary for successful managers are also shifting. Organizations must rethink their approach to leader development and build plans that will hold up in the age of COVID-19 and beyond.

Automation, artificial intelligence and other emerging technologies are transforming the insurance industry. As virtual work environments become the norm, the pace of change is further accelerating to accommodate shifting employee and customer expectations. Underwriting roles continue to evolve into multi-faceted positions with expanding responsibilities.

Keeping insurance organizations running smoothly is more important than ever, and an experienced staffing firm can be a valuable resource for filling talent gaps or handling special projects. As organizations embrace the hybrid staffing model, there are several things we recommend to help develop a strong partnership with your interim staffing partner and, ultimately, ensure the success of any project. Most of these tips can apply to internal special project teams, as well.